Studio Pro Pilates Reformer Bed (Black)

Things to note:

• Delivery days do not include the date of dispatch (i.e. Dispatch to ACT on Monday, count 4-7 working days from Tuesday)
• Metropolitan areas may have quicker delivery times
• Couriers may leave the item at the delivery location if deemed safe to do so.
• Orders cannot be delivered to P.O. Boxes / Parcel Lockers
• Contact number is required for all deliveries (preferably mobile number)

Estimated Delivery Times

• Next day delivery may be possible for some orders. Please see delivery options during check-out to see if your order qualifies for Next Day Delivery services.
  
• Delivery time frames stated below are estimates. Unforeseen delays can occur, however our team are able to assist you in these circumstances.

Door to Door (Standard)

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into.

Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery.

If the drivers deem the delivery location to be safe, they may leave it at the premises. You can also opt in for Authority to Leave.

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.

REGIONAL AREAS NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.

• How Do I Know When Delivery Will Arrive?

For all standard deliveries, once your item has been shipped out to the courier, we'll send you a detailed email outlining which courier was used, as well as the tracking number.

You can simply click on the "Track Order" button to see the status.

For Australia Post, we advise to track the order online and it will advise you throughout the stages of delivery. Please note that status of the tracking may take 24-48hrs after receiving the tracking details as item/s may still require it to be scanned into the couriers warehouse. For any Bulky item couriers, they will most likely provide you with a call prior to delivery to schedule in a delivery day. Big and Bulky items will require assistance in unloading.

For all express deliveries, you will receive a booking link to schedule your delivery date and time.

For Melbourne Metro, the express delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest at 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 6-hour window.

*The 6 hour window is indicative only. Not guaranteed. Delays outside our control can occur.

For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.

• What If No One Is Home To Accept?

We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.

For Standard deliveries, orders involving big and bulky items, such as a cubby house, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. If the courier pre-arranges & confirms with a certain delivery day, and arrives with the customer's goods with no-one at premises to accept the delivery, then a fee will be charged if re-delivery service is requested.

For small to mid-sized items, such a Spin Bike, Barbell or Resistance Bands, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, a card will be left by the courier at the premises with instructions on depot/post-office collection or re-scheduling the delivery. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave Freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis.

Items shipped with Australia Post will be taken to your Local Post Office for collection, re-delivery is not possible with Australia Post. Re-delivery fees will apply if item is returned to us due to failed collection.

For Express Deliveries, after your order has been processed, a booking link will be sent to your email to confirm date and time of delivery. If confirmation is not obtained, our team will re-send the email and will halt the delivery until confirmation is received. If you have selected Express Delivery expecting delivery on the next day, be sure to check your email inbox (or sometimes this may be in Junk mail). Our team will not send out any express orders without your confirmation.

• For Big And Bulky Items, Do I Need To Help The Courier?

Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-trolley or device make things easy.

For extremely big items, such as a Gym station or large Treadmill (Viper or Prime models), we advise planning ahead for assistance. Both standard and express delivery pricing is based on a one-person driver only. If assistance cannot be provided to the driver, we recommend contacting us on 1300 169 600 or email to info@lifespanfitness.com.au before placing the order to see if we can offer any alternative solutions.

• Can The Couriers Deliver My Big And Bulky Item Upstairs To My Entrance?

For areas outside of Sydney Metro and Melbourne Metro, our courier is only able to provide a standard delivery, which consists of a one person driver. If you reside in an apartment, unit or anything similar that has an above ground floor entrance, the courier will only be able to deliver to a ground floor location with your assistance.

For selected areas that offer Specialised Delivery, this service will have 2-man delivery and items can be delivered inside or upstairs. If your residence has multiple flights of stairs (no elevators), please contact us before ordering.

• Can The Courier Install The Product For Me?

Unfortunately our Standard & Express courier services are only able to deliver the product to your ground floor, front door location. All products are packed well, and come with instructions and tools (where neccessary) to ensure an easy and swift installation process. Specialised delivery does not come with assembly service. If you require additional on-site assembly services, please consider booking our Assembly services, which can be found in our online store.
Selected Melbourne and New South Wales locations will be able to do D&I, please check this on the shipping calculator.

• My Delivery Is Late. What Can I Do?

Our carriers will always try to deliver within our estimated delivery times, but late deliveries can happen. Please leave up to 14 working days for your delivery. We set monthly targets to ensure that our couriers deliver on-time, 97% of the time.

If your delivery is late, we encourage you to contact us on 1300 169 600, or send us an email to info@lifespanfitness.com.au with your order details & consignment number. Our team will be able to chase-up our couriers and keep you updated throughout the process.

• I Received Less Cartons Or Items Than I Should Have.

In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you're receiving. We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and notify us via 1300 169 600 or email info@lifespanfitness.com.au of this occurrence. Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.

• What Do I Do If My Delivery Arrives Damaged?

Our couriers handle with care, and our packaging includes lots of materials and Styrofoam to prevent any handling or transit damage.

If your carton arrives damaged, we highly recommend to accept the delivery, mark on the shipping docket that the carton has been damaged by crossing out "delivered in good condition", and notify us via 1300 169 600 or email info@lifespanfitness.com.au of this occurrence.

Damage to the packaging may not necessarily mean your item has been damaged. For big and bulky items, our packaging is designed to withstand damage in order to protect the product. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or complete replacement depending on the issue. 

• Can I Receive My Delivery During The Weekend Or After Business Hours?

For standard deliveries – Our courier normally does not deliver on the weekend or after business hours, only on weekdays between 9am to 5pm. During peak periods, the couriers may attempt delivery for the weekends.

*The 6 hour window is indicative only. Not guaranteed. Delays outside our control can occur.

For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.